At Delite Luxury, we are committed to ensuring the satisfaction of our customers. This Refund Policy outlines our protocols and procedures regarding refunds, ensuring a transparent and fair process for all our clients.
Please note that this policy applies to all purchases made through our website, https://deliteluxury.com. We encourage our customers to read this policy thoroughly to understand their rights and our obligations. This will help facilitate a smooth and straightforward refund process, should the need arise.
We understand that every situation is unique, and we are dedicated to handling each case with the attention and care it deserves. If you have any questions or concerns about this policy, please do not hesitate to contact our customer support team at [email protected] for assistance.
All returns must be postmarked within Thirty (30) days of delivery.
Please note: All items must be in new and unused condition, with all original tags, labels, and original packaging.
Our team does proper quality checks on every order that ships. If you have still received a damaged or wrong product, drop us an email at [email protected]. You will be informed about the next steps accordingly.
Note: Please pack the product in the same condition as you have received it.
You can return an item for the following reasons:
In our commitment to customer satisfaction, we also need to set clear guidelines on when a refund or return may not be possible. The following are circumstances under which we cannot accept returns or issue refunds:
We will make sure that the return process is smooth and fast. As we receive your product for a return, we will process your return within seven (7) working days after a thorough inspection of your return.
At Delite Luxury, we strive to ensure that you are completely satisfied with your purchases. We understand that sometimes an exchange may be necessary. This section explains how we handle exchanges to provide a smooth and customer-friendly process.
To return an item, please email customer service at [email protected] with your concern and the order number to obtain the return approval, place the item securely in its original packaging, and mail your return to the address provided in the following format:
Delite Luxury
Attn: Return to origin
RMA#
2153 East Main Street
Ste 14 #306
Please note:
Responsibility for Shipping Charges: You, the customer, will be responsible for all return shipping charges. We strongly advise you to use a trackable shipping method when returning your product.
Return Label Provision: To assist you with your return, Delite Luxury will provide a printable return label. Please note that the cost of return shipping will be deducted from your refund balance.
Refund of Shipping Fees in Specific Cases: In instances where it is determined that there was a legitimate issue with the product, such as a defect in quality or an error in the item shipped, Delite Luxury will refund the shipping fees incurred by the customer.
Requirement for Return Confirmation: Please do not mail your return package without receiving confirmation from us. Returning an item without prior confirmation may result in the rejection of your return request. In such cases, no refund or replacement will be provided.
DISCLAIMER: THE COMPANY HAS A DEDICATED TEAM THAT WILL CHECK THE RETURNED PRODUCTS AND THEIR DECISION ON YOUR REQUEST WILL BE FINAL TO ACCEPT OR REJECT. WE MAY REJECT THE RETURNED PRODUCT IF THERE IS DAMAGE TO THE PRODUCT OTHER THAN WHAT WAS VISIBLE IN THE UNBOXING VIDEO OR IF FOUND THE PRODUCT IS TO BE USED OR TAMPERED WITH. IF A RETURNED PRODUCT IS REJECTED, NO EXCHANGE OR REFUND WILL BE ISSUED TO THE CUSTOMER, AND THE CUSTOMER MAY CHOOSE TO HAVE THE PRODUCT SHIPPED BACK TO THEM AT THEIR OWN COST.
Before accepting the shipment of any product, kindly ensure that the product's packaging is not damaged or tampered with. If the package is damaged or tampered with, we request you refuse delivery and if possible click some photos of the packaging and send it over to us so that we can take further action. We assure refund upon such refused delivery or non-delivery. If in case you choose to accept the product, you shall do it at your own risk.
After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least seven (7) business days from the receipt of your item to process your refund. Refunds will be credited to the original payment method that you used while making the purchase. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
Please note:
Refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 7 working days after intimation by the customer.
At Delite Luxury, your shopping experience is our top priority. We understand that plans can change, and we're here to support you every step of the way. If you need to cancel an order you can do so within 24 hours of placing the order — just let us know, and we'll cancel the order right away, refunding the full amount to your original payment method. However, after 24 hours, we won't be able to cancel it. In such cases, the product will go through its normal delivery process.
We do our best to ensure all orders are processed smoothly, but sometimes situations arise that might lead us to cancel an order. These situations include:
Should we need to cancel your order for any reason, we'll reach out to you using the contact information you provided when placing the order. Any refunds due will be processed back to the original payment method you used for the purchase.
Delite Luxury reserves the right to modify this refund policy at any time. We will provide notice of any changes by posting the updated policy on this website and updating the "Last updated" date at the top of this page.
If you have any questions concerning our return and refund policy, please contact us at [email protected].